Thunderstorm kills cable modem and network card

Today I had a new client book an appointment for Internet connection issues.  The symptoms were that she could not get her cable modem to connect to the Internet anymore.  Her service provider suggested that she procure a new cable modem.  After she did this, she...

Mac OS X – Canon MP260 – Wireless Printer offline and cannot scan

Today, one of my regular home user clients had an issue with her Canon wireless printer.  Her Mac OS X computer was no longer recognizing the printer as being ready / connected.  Instead it appeared as offline to the Mac.  The printer was a multifunction device (e.g....