Thunderstorm kills cable modem and network card

Today I had a new client book an appointment for Internet connection issues.  The symptoms were that she could not get her cable modem to connect to the Internet anymore.  Her service provider suggested that she procure a new cable modem.  After she did this, she...

Remove Spyware “Desktop Security 2010”

Today I had a visit with a brand new client whose computer was infected with spyware.  The spyware was a rogue application that displays itself as an antivirus program called “Desktop Security 2010″.  The spyware program displays warnings to the user that...

Internet Safety Tips

Recently, I’ve had a few clients ask me if I had any general safety tips for them when using a computer on the Internet.  I’ll list a few of them here and why you want to follow them. Keep your personal information private:  Remember that people on the...

Problem with my router?

Recently, I’ve had a few of my clients book appointments complaining of slow connections to the Internet or a potential “bad router”.  No matter what the brand, Linksys, Netgear, Belkin, or DLink, I get this question.  How do I tell if I have a bad...